Anna university Coimbatore Syllabus
080290055 Total Quality Management ECE 8th Semester Anna University Coimbatore Syllabus Regulation 2008
Department of Electronics and Communication Engineering
Meant for Anna University Coimbatore
Syllabus
(Regulation 2008/2010)
___________________________________________________________________________________
Details:
University:Anna University
Year: Fourth Year
Department: B.E Electronics and Communication Engineering
Semester: (VIII)
Content: 080290055 Total Quality Management ECE 8th Semester Anna University Coimbatore Syllabus Regulation 2008
Post Type: Syllabus
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ECE eighth semester syllabus for Anna university coimbatore
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1. INTRODUCTION
Definition of Quality, Dimensions
of
Quality, Quality Planning, Quality costs -
Analysis Techniques for
Quality Costs,
Basic concepts
of Total Quality Management, Historical Review, Principles of TQM, Leadership – Concepts,
Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation.
2. TQM PRINCIPLES
Customer
satisfaction
– Customer Perception
of Quality, Customer
Complaints,
Service
Quality, Customer Retention, Employee Involvement – Motivation,
Empowerment, Teams, Recognition and Reward, Performance Appraisal, Benefits,
Continuous Process Improvement – Juran Trilogy, PDSA Cycle, 5S,
Kaizen, Supplier Partnership – Partnering, sourcing, Supplier Selection, Supplier
Rating, Relationship Development,
Performance Measures – Basic Concepts,
Strategy, Performance Measure-Business Excellence Model-Rajiv Gandhi National Quality Award
3. STATISTICAL PROCESS CONTROL (SPC)
The seven tools
of quality,
Statistical Fundamentals –
Measures of central
Tendency and Dispersion, Population and Sample, Normal Curve, Control Charts
for
variables and attributes, Process capability, Concept of six sigma, New seven Management tools.
4. TQM TOOLS
Benchmarking
– Reasons
to Benchmark, Benchmarking Process, Quality
Function Deployment (QFD) – House
of Quality,
QFD Process, Benefits, Taguchi
Quality
Loss Function, Total Productive
Maintenance (TPM) – Concept, Improvement Needs, FMEA – Stages of FMEA.
5. QUALITY SYSTEMS
Introduction, Consensus,
Scope, Selection and Use of the ISO 9000:2000 , The ISO 9000 Family, Implementing
the
ISO 9001:2000 Quality Management
System.– Elements, Implementation of Quality System, Documentation,
Quality Auditing, QS 9000, ISO 14000 – Concept, Requirements and Benefits.
REFERENCES:
1. Subburaj Ramasamy,Total Quality Mangement,Tata McGraw
Hill,NewDelhi,2007.
2. Dale H.Besterfiled, et
at., Total Quality
Management,
Pearson
Education Asia, 1999. (Indian reprint 2002).
3. James R.Evans & William M.Lidsay, The Management and Control of
Quality, (6th Edition), South-Western (Thomson Learning), 2005
(ISBN 978-81-315-0136-8)
4. Narayana V. and Sreenivasan, N.S. Quality Management – Concepts and
Tasks,
New Age International 1996.
5. Zeiri. “Total Quality Management for Engineers ,Wood Head Publishers,
1991.
For All Subject Question Papers -Download Link
Related Searches:
Anna University Coimbatore ECE syllabus
Anna University Coimbatore ECE 8th semester syllabus
ECE syllabus for Anna university coimbatore
080290055 Total Quality Management Syllabus
Syllabus for 080290055
Text books for 080290055
Text books for Total Quality Management
Reference books for 080280055
Reference books for Total Quality Management
Syllabus for Total Quality Management
Affiliated institutions ECE 8th sem AU coimbatore syllabus
BE ECE syllabus for anna university coimbatore
AU coimbatore ECE syllabus
AU coimbatore ECE eighth semester syllabus
ECE eighth semester syllabus for Anna university coimbatore
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