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080290055 Total Quality Management ECE 8th Semester Anna University Coimbatore Syllabus Regulation 2008

Anna university Coimbatore Syllabus

080290055 Total Quality Management ECE 8th Semester Anna University Coimbatore Syllabus Regulation 2008

Department of Electronics and Communication Engineering 

Meant for Anna University Coimbatore

(Regulation 2008/2010)
University:Anna University
Year: Fourth Year
Department: B.E Electronics and Communication Engineering 
Semester:  (VIII) 
Content: 080290055 Total Quality Management ECE 8th Semester Anna University Coimbatore Syllabus Regulation 2008
Post Type: Syllabus

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1.         INTRODUCTION                                                                                               

Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs - Analysis  Techniques  for  Quality  Costs,  Basic  concepts  of  Total                                              Quality Management, Historical Review, Principles oTQM, Leadership  Concepts, Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation.

2.         TQM PRINCIPLES                                                                                             
Customer satisfaction – Customer Perception of Quality, Customer Complaints, Service Quality, Customer Retention, Employee Involvement – Motivation, Empowerment,           Teams,           Recognition        and  Reward,                Performance     Appraisal, Benefits, Continuous Process Improvement Juran Trilogy, PDSA Cycle, 5S, Kaizen, Supplier Partnership – Partnering, sourcing, Supplier Selection, Supplier Rating, Relationship Development, Performance Measures Basic Concepts, Strategy,           Performance  Measure-Business Excellence     Model-RajiGandhi National Quality Award

3.         STATISTICAL PROCESS CONTROL (SPC)                                               
The  seven  tools  of  quality,  Statistical  Fundamentals  Measureof  central Tendency and Dispersion, Population and Sample, Normal Curve, Control Charts for variables and attributes, Process capability, Concept of six sigma, New seven Management tools.

4.         TQM TOOLS                                                                                                     

Benchmarking – Reasons to Benchmark, Benchmarking Process, Quality Function Deployment (QFD) House of Quality, QFD Process, Benefits, Taguchi Quality  Loss  Function,  Total                                                           Productive  Maintenance  (TPM)    –    Concept, Improvement Needs, FMEA Stages of FMEA.

5.         QUALITY SYSTEMS                                                                         
Introduction, Consensus, Scope, Selection and Use of the ISO 9000:2000 , The ISO 9000 Family, Implementing the ISO 9001:2000 Quality Management System. Elements, Implementation of Quality System, Documentation, Quality Auditing, QS 9000, ISO 14000 Concept, Requirements and Benefits.


1.  Subburaj     Ramasamy,Total      Quality     Mangement,Tata     McGraw
2.  Dale  H.Besterfiled,  et  at.,       Total  Quality  Management,  Pearson
Education Asia, 1999. (Indian reprint 2002).
3.  James R.Evans & William M.Lidsay, The Management and Control of
Quality, (6th Edition), South-Western (Thomson Learning), 2005 (ISBN 978-81-315-0136-8)
4.    Narayana V. and Sreenivasan, N.S. Quality Management Concepts and
New Age International 1996.
5.      Zeiri. “Total Quality Management for Engineers ,Wood Head Publishers,


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